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These terms set out the rules that apply when you open and use a wj99 account, including how transactions, session controls and account access work. Your use of this platform means you have read these conditions and accept them — access and eligibility depend on your local law and the eligible regions we serve.
These terms form a binding agreement between you and wj99 the moment you complete account registration and access the platform. Every action you take — placing a wager, depositing via bKash or Upay, requesting a withdrawal, or contacting support — is governed by the version of these terms active at the time. We may update these terms when operational or legal requirements change. When that happens, we will publish the updated version here and note the revision date at the top of this page. Continued use of your account after an update takes effect means you accept the revised terms. If you do not agree with a change, you should stop using the account and contact support to request account closure. These terms apply to all account holders regardless of the deposit method used. Where you fund your account via a local payment route such as bKash or Upay, the conditions of that wallet provider sit alongside — but do not replace — these terms. Eligibility to hold an account with wj99 depends on your local law and the eligible regions we currently serve. If local law in your jurisdiction restricts access to this type of platform, these terms do not override that restriction.
Understanding the scope of this policy helps you know where these terms start and where responsibility shifts to another party. The four areas below outline the boundary clearly so you can check the right channel for any query.
These terms govern how your account is created, verified and closed. Login credentials, session limits and account suspension decisions all fall under this policy. Any access dispute should be directed to wj99 support using the routes shown on the contact page.
Deposits and withdrawals processed through bKash or Upay are covered here in terms of our handling obligations. The wallet provider's own service terms govern their side of the transfer. Both sets of terms apply simultaneously to a single transaction.
Game content supplied by studios such as JDB, Spadegaming and PG Soft is subject to those providers' own game rules. These terms cover your account relationship with wj99, not the internal mechanics or outcomes of any individual game title.
Links or integrations connecting to services outside the wj99 platform are not covered by these terms. If you follow an external link from any page on this site, that third party's policy applies from that point forward.
These terms are not only obligations — they also set out the practical steps available to you as an account holder. You have the right to review the transaction history held on your account at any time by opening the account wallet section after login. If you believe a record is incorrect — for example a bKash deposit shown with the wrong amount or date — you can raise a correction request through the support channel and we will check against our processing records. You also have the right to ask us what account data we hold, to request a copy of your own records and to ask for factual corrections to your profile details. If you want to close your account, that request can be submitted through support and we will act on it in line with the conditions set out in these terms. None of these rights require you to provide a reason beyond confirming your identity as the account holder. The steps for each action are described in the relevant section further down this page.
Open the account wallet page after login to see your full deposit, withdrawal and wager history. If a bKash or Upay entry looks wrong, note the date and amount before contacting support.
Profile details such as your registered contact number can be updated by submitting a correction request to support. We verify against the information provided at registration before making changes.
If any part of these terms is unclear, you can send a specific question to support by email or live chat. We will respond with reference to the relevant clause rather than a generic reply.
Account closure requests are handled by support. Submit the request, confirm your identity and we will process it according to the conditions in these terms, including any pending withdrawal steps.
If you have a question that relates directly to these terms — a clause you need explained, a transaction dispute or an account closure request — use one of the contact routes below. We ask that you reference the specific section or transaction in question so we can respond with the right information rather than a general reply.
Open the live chat widget from any page on the site. This route is suitable for questions about account access, session controls and bKash or Upay transaction queries that need a fast written response.
Send your terms-related question to the support email address shown on the contact page. Include your account reference and the clause number or transaction date you are asking about for a faster resolution.
The help centre accessible after login contains published answers to common policy questions, including how to read your transaction history and what the withdrawal conditions require at each account stage.
We keep a clear record of the version of these terms each account holder accepted, linked to the date of acceptance. That record is available to you on request through the support routes listed on this page.
Account data — including your registered contact number, deposit records via bKash or Upay, and session history — is held and used only for the account management purposes described in these terms and in our privacy policy.
Login credentials are your responsibility under these terms. If you believe your account has been accessed without your permission, report it to support immediately using the live chat or email route so we can act on it.
We retain transaction and account records for the period required by the operating conditions that apply to this platform. You can request a copy of your own records at any time through the support email route.
If you believe a factual error exists in your account record or that a term has been applied incorrectly to your account, submit the request in writing via support email. We will review and respond to your specific concern.
These questions cover what account holders most often ask about the terms, their rights under them and how to act on specific clauses.
Yes. Any deposit made through bKash or Upay falls under these terms on the wj99 side of the transaction. Your wallet provider's own conditions also apply to their side. Both sets of conditions are active at the same time and one does not cancel the other.
We publish the updated version here and note the revision date. If you continue using your account after that date, you are accepting the updated terms. If you do not agree, contact support to discuss account closure before continuing to use the platform.
Send a request to support via email or live chat with your account reference. We keep a record of the terms version linked to your registration date and can confirm which version you accepted and when.
Yes. These terms set out the conditions for deposits and withdrawals. If a bKash or Upay transaction is recorded incorrectly on your account, raise it with support, providing the date, amount and wallet reference so we can check against our records.
These terms cover your account relationship with wj99, not individual game mechanics or outcomes. Game content from studios such as JDB and PG Soft is governed by those studios' own rules. Contact support if you believe an account-level error — not a game result — has occurred.
No. Eligibility to hold and use an account depends on your local law and the eligible regions we serve at any given time. These terms cannot override a legal restriction that applies in your jurisdiction. Check the eligibility section or ask support about your specific situation.