Mobile / Casino
wj99 is clear about what data we collect from your account, how we use it, and the choices you have over it. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, email address, mobile number and the payment details you choose to use. If you transact through bKash or Upay, we record the transaction reference and amount to reconcile your account wallet. We do not store your full mobile banking credentials; those remain with your wallet provider. We also collect standard technical data your device sends when you browse: IP address, browser type and session duration. This helps us keep the site working correctly and identify unusual access patterns that may indicate a security concern. We hold your account data for as long as your account remains active and for a period afterwards as required by the applicable rules of the jurisdiction in which the platform operates. Your continued use of wj99 means you have read this policy. If you are in Bangladesh, access and the rights described below depend on local law and the eligible regions in which this service is available. We do not sell your personal data to third parties for their own marketing.
This policy covers the data wj99 collects and processes directly. It does not extend to third-party sites or services that you reach by following a link away from our platform. Understanding the boundary helps you know which rules govern which part of your experience.
All data collected when you log in, update your profile or change your account password falls within this policy. This includes device identifiers associated with your login session and any security verification steps shown in your account area.
Payment records tied to your account wallet — including bKash and Upay references — are covered here. The mobile wallet providers themselves operate under their own separate privacy terms, which we do not control or override.
Browsing data collected as you move through the lobby, game pages and support sections is within scope. We use this to improve navigation and surface relevant account notices — not to build advertising profiles sold to outside parties.
Any service you reach outside wj99 — including your bKash or Upay app, external links or your mobile carrier — is governed by that provider's own privacy policy. We are not responsible for how those services handle your data.
You have real, practical options when it comes to the data we hold. Start by opening the account settings page after you log in — your profile details, linked mobile number and registered email are all visible there. If anything is wrong or out of date, you can edit those fields directly from the same screen. For records you cannot update yourself, such as historical transaction logs tied to a bKash or Upay deposit, you can raise a correction request through the support route shown on the contact page. We will verify your identity before making any change to sensitive account data. If you want to know exactly what we hold on your account, submit a data access request via the support channel and we will respond with the information we have on file. You can also ask us to close your account; once closed, your data is handled according to our retention rules set out in the details section above.
Open the account settings page after logging in. Your registered mobile number, email address and linked payment details are listed there and visible without contacting support.
Edit name, email and mobile number directly in account settings. For transaction records or data you cannot edit yourself, raise a request through the published support route.
Use the support contact route to ask what data we hold. We will verify your identity first, then provide a summary of the personal information associated with your account.
You can ask us to close your account at any time. Send the request through the support channel; we will confirm the closure and apply the retention period described in this policy.
If you have a question about this policy or the data we hold, use one of the contact routes below. We respond to privacy queries through the same channels we use for account support. Do not share your full password or mobile banking PIN through any support channel.
Open the chat widget from any page on the site. Describe your data query and our team will direct it to the right handler. Have your registered mobile number ready to confirm your identity.
Send your privacy or data correction request to the support email address published on our contact page. Include your account username and the specific record or question you are raising.
The help section inside your logged-in account lists the current support routes and links to the relevant policy pages. Check there first for answers about data access, correction and account closure steps.
We take a direct approach to data protection: collect what we need, store it securely, and give you visible routes to manage it. Here is how each of the main areas works in practice.
We use cookies to keep your session active and remember your account preferences. You can manage cookie settings through your browser. Blocking certain cookies may affect how pages load or whether your login session stays active.
Your account password is stored in an encrypted form. We do not display it anywhere in your account area and support agents cannot retrieve it. If you suspect unauthorised access, change your password immediately from account settings.
We keep your account data while your account is active and for a defined period after closure, as required by the rules applicable where the platform operates. Transaction references linked to bKash or Upay are held for reconciliation purposes during that window.
When this policy changes in a material way, we publish the updated version on this page and note the revision date at the top. Continued use of your account after an update means you have reviewed the revised terms.
These are the questions we hear most often about how wj99 handles account data, cookies and your rights under this policy.
We collect the name, email address and mobile number you provide during registration. We also record the payment method references — such as a bKash or Upay transaction ID — tied to your account wallet. Technical session data like IP address and browser type is collected automatically.
We do not sell your personal data to outside parties for marketing. We may share data with service providers who help operate the platform — such as payment processors — but only to the extent needed to run the service and under data-handling agreements with those providers.
Log in and open account settings to see your profile data. For a full record — including historical transaction references — submit a data access request through the live chat or support email published on our contact page. We verify your identity before releasing any account summary.
Yes. Most profile fields — email, mobile number and display name — are editable directly in account settings. For records you cannot change yourself, such as a transaction log linked to a bKash deposit, raise a correction request through support and we will review it.
Cookies keep your login session active and store display preferences. You can block or delete them through your browser settings. Blocking certain cookies may prevent the account session from staying active or cause some pages to behave unexpectedly.
After your account is closed, we retain the data for a period set by the rules applicable in the jurisdiction where the platform operates. Once that period ends, personal data is deleted or anonymised. Transaction references needed for reconciliation are held for the required window.